:root {
  color-scheme: light;
  --ink: #14201e;
  --muted: #66736f;
  --line: #dce4e0;
  --surface: rgba(255,255,255,.88);
  --green: #0d7c66;
  --green-dark: #075c4c;
  --green-soft: #e6f4ef;
  --gold: #c99037;
  --danger: #b73a3a;
  --shadow: 0 28px 80px rgba(26, 56, 49, .13);
  font-family: Inter, "Noto Sans SC", "Microsoft YaHei", system-ui, sans-serif;
}
* { box-sizing: border-box; }
body { margin: 0; color: var(--ink); background: #f2f5f2; }
button, input, textarea, select { font: inherit; }
button, a { -webkit-tap-highlight-color: transparent; }
.hidden { display: none !important; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0,0,0,0); }
.eyebrow { color: var(--green); font-size: 11px; font-weight: 800; letter-spacing: .14em; text-transform: uppercase; }

.chat-page {
  min-height: 100vh;
  background:
    radial-gradient(circle at 14% 18%, rgba(103, 193, 161, .18), transparent 34%),
    radial-gradient(circle at 85% 85%, rgba(201, 144, 55, .12), transparent 30%),
    #eff4f1;
  overflow-x: hidden;
}
.ambient { position: fixed; border-radius: 50%; filter: blur(20px); pointer-events: none; }
.ambient-one { width: 300px; height: 300px; background: rgba(34, 151, 118, .1); top: -100px; right: 8%; }
.ambient-two { width: 240px; height: 240px; background: rgba(201, 144, 55, .09); bottom: -80px; left: 4%; }
.chat-shell { position: relative; width: min(1180px, calc(100% - 36px)); margin: 0 auto; padding: 28px 0; }
.chat-header {
  min-height: 74px; padding: 0 6px; display: flex; align-items: center; justify-content: space-between;
}
.brand { display: flex; align-items: center; gap: 13px; }
.brand-mark {
  width: 43px; height: 43px; border-radius: 14px; display: grid; place-items: center;
  color: #fff; background: linear-gradient(145deg, var(--green), #36a98d); font-weight: 900;
  box-shadow: 0 8px 24px rgba(13, 124, 102, .24);
}
.brand h1 { margin: 0; font-size: 19px; letter-spacing: -.02em; }
.brand p { margin: 4px 0 0; color: var(--muted); font-size: 12px; }
.status-dot { display: inline-block; width: 7px; height: 7px; margin-right: 4px; border-radius: 50%; background: #22a36e; box-shadow: 0 0 0 4px rgba(34,163,110,.1); }
.ghost-button, .secondary-button {
  border: 1px solid var(--line); color: var(--ink); background: rgba(255,255,255,.7);
  padding: 10px 15px; border-radius: 12px; cursor: pointer;
}
.chat-layout { display: grid; grid-template-columns: minmax(0, 1fr) 330px; gap: 20px; }
.conversation-card, .profile-card {
  background: var(--surface); border: 1px solid rgba(255,255,255,.8); border-radius: 24px;
  box-shadow: var(--shadow); backdrop-filter: blur(18px);
}
.conversation-card { min-height: calc(100vh - 130px); display: flex; flex-direction: column; overflow: hidden; }
.messages { flex: 1; min-height: 430px; max-height: calc(100vh - 330px); overflow-y: auto; padding: 30px; }
.message { display: flex; align-items: flex-end; gap: 10px; margin-bottom: 20px; }
.message.user { flex-direction: row-reverse; }
.avatar {
  flex: 0 0 32px; width: 32px; height: 32px; border-radius: 11px; display: grid; place-items: center;
  background: var(--green-soft); color: var(--green); font-size: 11px; font-weight: 900;
}
.message.user .avatar { background: #f1e9dc; color: #8d672d; }
.bubble { max-width: min(610px, 80%); }
.bubble p { margin: 0; padding: 13px 16px; line-height: 1.65; background: #f1f5f3; border-radius: 17px 17px 17px 5px; white-space: pre-wrap; }
.message.user .bubble p { color: white; background: var(--green); border-radius: 17px 17px 5px 17px; }
.message-time { display: block; margin-top: 5px; color: #98a29f; font-size: 10px; }
.message.user .message-time { text-align: right; }
.message.pending .bubble p { animation: pulse 1.3s infinite; }
.message-image { display: block; width: min(420px, 100%); max-height: 420px; object-fit: contain; border: 1px solid var(--line); border-radius: 17px 17px 17px 5px; background: #f1f5f3; }
.bubble .media-caption { margin-top: 6px; border-radius: 10px; font-size: 12px; }
@keyframes pulse { 50% { opacity: .48; } }
.quick-replies { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 28px 16px; }
.quick-replies button {
  border: 1px solid #cfe0d9; background: #f8fbfa; color: var(--green-dark); padding: 9px 13px;
  border-radius: 999px; cursor: pointer;
}
.quick-replies button:hover { border-color: var(--green); }
.composer { margin: 0 22px 10px; padding: 8px; display: flex; align-items: flex-end; gap: 8px; border: 1px solid var(--line); background: #fff; border-radius: 17px; }
.composer textarea { flex: 1; resize: none; min-height: 42px; max-height: 130px; border: 0; outline: 0; padding: 11px; color: var(--ink); background: transparent; }
.send-button {
  border: 0; min-width: 92px; height: 43px; display: flex; align-items: center; justify-content: center; gap: 6px;
  border-radius: 13px; color: #fff; background: var(--green); cursor: pointer;
}
.send-button:hover { background: var(--green-dark); }
.send-button:disabled { opacity: .55; cursor: wait; }
.send-button svg { width: 18px; fill: currentColor; }
.disclosure { margin: 0 24px 17px; text-align: center; color: #8b9692; font-size: 10px; }
.profile-card { align-self: start; padding: 25px; }
.profile-title { display: flex; align-items: flex-start; justify-content: space-between; gap: 10px; }
.profile-title h2 { margin: 7px 0 0; font-size: 18px; }
.profile-title strong { color: var(--green); font-size: 23px; }
.progress { height: 7px; margin: 19px 0 11px; overflow: hidden; border-radius: 10px; background: #e7ece9; }
.progress span { display: block; width: 0; height: 100%; border-radius: inherit; background: linear-gradient(90deg, var(--green), #61c5a7); transition: width .35s ease; }
.profile-help { color: var(--muted); font-size: 12px; line-height: 1.6; }
.profile-fields { margin: 20px 0; }
.profile-fields div { display: flex; justify-content: space-between; gap: 15px; padding: 11px 0; border-bottom: 1px solid #edf0ee; }
.profile-fields dt { color: var(--muted); font-size: 12px; }
.profile-fields dd { margin: 0; max-width: 160px; text-align: right; font-size: 12px; font-weight: 700; }
.profile-fields .complete dd { color: var(--green); }
.whatsapp-panel { margin-top: 20px; padding: 18px; border-radius: 17px; background: var(--green-soft); }
.whatsapp-panel h3 { margin: 5px 0; font-size: 16px; }
.whatsapp-panel p { color: var(--muted); font-size: 12px; line-height: 1.5; }
.whatsapp-panel a { display: block; padding: 11px; text-align: center; border-radius: 11px; color: white; background: #1d9e68; text-decoration: none; font-weight: 800; }
.privacy-note { margin: 18px 0 0; color: #929c99; font-size: 10px; line-height: 1.55; }

.admin-page { min-height: 100vh; background: #f1f4f2; }
.admin-login-screen {
  min-height: 100vh; display: grid; place-items: center; padding: 24px;
  background:
    radial-gradient(circle at 15% 15%, rgba(67, 139, 116, .18), transparent 34%),
    radial-gradient(circle at 85% 80%, rgba(16, 46, 40, .12), transparent 32%),
    #f1f4f2;
}
.admin-login-card {
  width: min(440px, 100%); padding: 34px; border: 1px solid #dce5e1;
  border-radius: 24px; background: #fff; box-shadow: 0 24px 70px rgba(16, 46, 40, .12);
}
.admin-login-brand { display: flex; align-items: center; gap: 14px; margin-bottom: 18px; }
.admin-login-brand h1 { margin: 5px 0 0; font-size: 26px; }
.admin-login-card > p { margin: 0 0 22px; color: var(--muted); font-size: 13px; line-height: 1.6; }
.admin-login-card .settings-form { display: grid; gap: 15px; }
.admin-login-card .primary-button { width: 100%; margin-top: 4px; }
.admin-nav {
  position: fixed; inset: 0 auto 0 0; width: 230px; padding: 24px 16px; display: flex; flex-direction: column;
  color: #eaf5f1; background: #102e28;
}
.admin-brand { padding: 0 8px 28px; }
.admin-brand h1 { font-size: 18px; }
.admin-brand p { color: #9bb9b0; }
.admin-nav nav { display: grid; gap: 6px; }
.nav-item {
  border: 0; padding: 12px 14px; text-align: left; border-radius: 11px; color: #a9c4bc; background: transparent; cursor: pointer;
}
.nav-item:hover, .nav-item.active { color: white; background: rgba(255,255,255,.1); }
.nav-footer { margin-top: auto; padding: 14px 8px 0; border-top: 1px solid rgba(255,255,255,.1); }
.system-state { display: block; color: #8de0c2; font-size: 11px; }
.system-state.warning { color: #ffcf79; }
.text-button { border: 0; padding: 12px 0 0; color: #94b2aa; background: none; cursor: pointer; }
.admin-main { min-height: 100vh; margin-left: 230px; padding: 30px; }
.admin-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 24px; }
.admin-header h2 { margin: 6px 0 0; font-size: 26px; }
.header-actions { display: flex; gap: 9px; }
.danger-button { border: 0; padding: 10px 15px; border-radius: 11px; color: #fff; background: var(--danger); cursor: pointer; }
.metric-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 15px; }
.metric, .panel { border: 1px solid #e2e8e5; border-radius: 18px; background: #fff; box-shadow: 0 10px 34px rgba(28,52,46,.05); }
.metric { padding: 20px; }
.metric span, .metric small { display: block; color: var(--muted); font-size: 12px; }
.metric strong { display: block; margin: 9px 0; font-size: 30px; }
.metric.accent { color: white; background: linear-gradient(140deg, var(--green-dark), var(--green)); }
.metric.accent span, .metric.accent small { color: #cce8df; }
.total-summary-panel { margin-top: 16px; }
.total-summary-panel .panel-heading > small { color: var(--muted); font-size: 11px; }
.total-summary-grid { display: grid; grid-template-columns: repeat(6, 1fr); gap: 10px; }
.total-summary-grid > div { min-width: 0; padding: 14px; border: 1px solid var(--line); border-radius: 12px; background: #f8faf9; }
.total-summary-grid span, .total-summary-grid small { display: block; color: var(--muted); font-size: 11px; line-height: 1.45; }
.total-summary-grid strong { display: block; margin: 7px 0 5px; color: var(--green-dark); font-size: 24px; }
.admin-grid { display: grid; grid-template-columns: 1.2fr .8fr; gap: 16px; margin-top: 16px; }
.panel { padding: 21px; }
.panel-heading { display: flex; justify-content: space-between; gap: 15px; margin-bottom: 18px; }
.panel-heading h3 { margin: 5px 0 0; font-size: 17px; }
.funnel { display: grid; gap: 8px; }
.funnel div { position: relative; display: flex; justify-content: space-between; padding: 12px 16px; overflow: hidden; border-radius: 10px; background: #edf5f2; }
.funnel div:nth-child(2) { margin-left: 5%; }
.funnel div:nth-child(3) { margin-left: 10%; }
.funnel div:nth-child(4) { margin-left: 15%; color: white; background: var(--green); }
.priority-list { display: grid; gap: 8px; }
.priority-list button { border: 0; display: flex; justify-content: space-between; gap: 10px; padding: 11px; text-align: left; border-radius: 10px; background: #f4f7f5; cursor: pointer; }
.priority-list span, .priority-list small { display: block; }
.priority-list small { margin-top: 3px; color: var(--muted); max-width: 260px; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.priority-list b { color: var(--green); }
.empty-state { padding: 30px; text-align: center; color: #8d9894; }
.filters { display: flex; gap: 8px; }
.filters input, .filters select, .settings-form input, .settings-form select, .settings-form textarea, #training-filter {
  border: 1px solid var(--line); padding: 10px 12px; border-radius: 10px; color: var(--ink); background: #fff;
}
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th, td { padding: 13px 10px; text-align: left; border-bottom: 1px solid #edf0ee; font-size: 12px; }
th { color: var(--muted); font-weight: 600; }
tbody tr { cursor: pointer; }
tbody tr:hover { background: #f8faf9; }
tbody tr.customer-online { background: #f7fcf9; }
td strong, td small { display: block; }
td small { margin-top: 4px; color: var(--muted); }
.stage-pill { padding: 5px 8px; border-radius: 999px; color: var(--green-dark); background: var(--green-soft); white-space: nowrap; }
.online-summary { display: inline-block; margin-left: 8px; padding: 4px 8px; border-radius: 999px; color: #167052; background: #ddf5e9; font-size: 10px; vertical-align: 3px; }
.presence-badge { display: inline-flex; align-items: center; gap: 5px; padding: 5px 8px; border-radius: 999px; font-size: 10px; white-space: nowrap; }
.presence-badge i { width: 7px; height: 7px; border-radius: 50%; }
.presence-badge.online { color: #167052; background: #ddf5e9; }
.presence-badge.online i { background: #27ad78; box-shadow: 0 0 0 3px rgba(39,173,120,.15); animation: presence-pulse 1.8s infinite; }
.presence-badge.offline { color: #75817d; background: #edf1ef; }
.presence-badge.offline i { background: #9aa5a1; }
@keyframes presence-pulse { 50% { opacity: .45; } }
.settings-form { display: grid; gap: 14px; }
.settings-form label { display: grid; gap: 7px; color: var(--muted); font-size: 12px; }
.settings-form .switch-label { display: flex; justify-content: space-between; }
.settings-form textarea { min-height: 220px; resize: vertical; line-height: 1.65; }
.primary-button { border: 0; padding: 11px 15px; border-radius: 10px; color: white; background: var(--green); cursor: pointer; }
.training-layout { display: grid; grid-template-columns: minmax(360px, .9fr) minmax(420px, 1.1fr); gap: 16px; }
.outline-manager { margin-bottom: 16px; }
.outline-form { display: grid; grid-template-columns: 1fr 1fr 150px 130px; gap: 10px; align-items: end; }
.outline-form label { display: grid; gap: 7px; color: var(--muted); font-size: 12px; }
.outline-form input, .outline-form textarea { border: 1px solid var(--line); padding: 10px 12px; border-radius: 10px; color: var(--ink); background: #fff; }
.outline-form textarea { min-height: 78px; resize: vertical; line-height: 1.5; }
.outline-form .outline-wide { grid-column: span 2; }
.outline-list { display: grid; grid-template-columns: repeat(2, minmax(300px, 1fr)); gap: 10px; margin-top: 16px; padding: 0; text-align: left; }
.outline-card { padding: 14px; border: 1px solid var(--line); border-radius: 12px; background: #f8faf9; }
.outline-card.disabled { opacity: .62; }
.outline-card-head { display: flex; justify-content: space-between; gap: 10px; }
.outline-card h4 { margin: 0; }
.outline-card p { margin: 9px 0; color: var(--muted); font-size: 12px; line-height: 1.55; white-space: pre-wrap; }
.outline-card-actions { display: flex; gap: 7px; }
.outline-card-actions button { border: 1px solid var(--line); padding: 6px 9px; border-radius: 8px; background: white; cursor: pointer; }
.outline-card-actions button[data-outline-action="delete"] { color: var(--danger); }
.media-manager { margin: 16px 0; }
.media-list { display: grid; grid-template-columns: repeat(3, minmax(240px, 1fr)); gap: 10px; margin-top: 16px; padding: 0; text-align: left; }
.media-card { overflow: hidden; border: 1px solid var(--line); border-radius: 12px; background: #f8faf9; }
.media-card.disabled { opacity: .62; }
.media-card img { width: 100%; height: 150px; object-fit: cover; background: #edf2ef; }
.media-card-body { padding: 12px; }
.media-card h4 { margin: 0 0 6px; }
.media-card p { margin: 6px 0; color: var(--muted); font-size: 11px; line-height: 1.45; }
.media-card-actions { display: flex; gap: 6px; margin-top: 10px; }
.media-card-actions button { border: 1px solid var(--line); padding: 6px 8px; border-radius: 8px; background: white; cursor: pointer; }
.media-card-actions button[data-media-action="delete"] { color: var(--danger); }
.workflow-layout { display: grid; grid-template-columns: 1.05fr .95fr; gap: 16px; }
.workflow-list { display: grid; gap: 10px; padding: 0; text-align: left; }
.workflow-card { padding: 13px; border: 1px solid var(--line); border-radius: 12px; background: #f8faf9; }
.workflow-card.disabled { opacity: .62; }
.workflow-card-head { display: flex; justify-content: space-between; gap: 10px; margin-bottom: 9px; }
.workflow-card h4 { margin: 0; }
.workflow-card small, .workflow-card p { color: var(--muted); font-size: 11px; line-height: 1.5; }
.workflow-card p { margin: 7px 0; }
.workflow-edit-grid { display: grid; grid-template-columns: 1fr 100px; gap: 7px; margin-top: 9px; }
.workflow-edit-grid textarea, .workflow-edit-grid input, .workflow-options input, .workflow-options select {
  border: 1px solid var(--line); padding: 8px 10px; border-radius: 9px; color: var(--ink); background: white;
}
.workflow-edit-grid textarea { grid-column: span 2; min-height: 65px; resize: vertical; }
.workflow-edit-grid .wide { grid-column: span 2; }
.workflow-edit-grid button { justify-self: start; }
.stage-create-form textarea { min-height: 105px; }
.stage-delete-button { color: var(--danger); }
.auto-stage-note { display: grid; gap: 6px; align-content: center; padding: 10px 12px; border: 1px dashed var(--green); border-radius: 10px; background: var(--green-soft); }
.auto-stage-note span { color: var(--muted); font-size: 12px; line-height: 1.5; }
.stage-next-options { grid-column: span 2; display: flex; flex-wrap: wrap; gap: 7px; margin: 0; padding: 10px; border: 1px solid var(--line); border-radius: 10px; }
.stage-next-options legend { padding: 0 5px; color: var(--muted); font-size: 12px; }
.stage-next-options label { display: flex; align-items: center; gap: 5px; padding: 6px 9px; border-radius: 999px; background: #fff; font-size: 12px; cursor: pointer; }
.stage-next-options input { width: 15px; height: 15px; }
.stage-advanced { margin-top: 11px; border-top: 1px solid var(--line); padding-top: 9px; }
.stage-advanced:not([open]) > :not(summary) { display: none; }
.stage-advanced summary { color: var(--muted); font-size: 12px; cursor: pointer; user-select: none; }
.stage-advanced[open] summary { margin-bottom: 10px; color: var(--green-dark); }
.stage-code-note { align-self: center; color: var(--muted); }
.compact-form { padding-bottom: 16px; border-bottom: 1px solid var(--line); }
.workflow-options { display: grid; grid-template-columns: 1fr 100px 90px 90px; gap: 8px; align-items: end; }
.workflow-options label { display: grid; gap: 7px; }
.field-bulk-toolbar { display: flex; align-items: center; gap: 12px; margin: 14px 0 10px; }
.field-bulk-toolbar label { display: flex; align-items: center; gap: 6px; white-space: nowrap; }
.field-bulk-toolbar small { color: var(--muted); line-height: 1.5; }
.field-bulk-toolbar button:disabled { opacity: .45; cursor: not-allowed; }
.field-row { display: grid; grid-template-columns: 28px 120px 1fr 65px 65px auto auto; gap: 7px; align-items: center; padding: 10px; border: 1px solid var(--line); border-radius: 10px; background: #f8faf9; }
.field-row input { min-width: 0; border: 1px solid var(--line); padding: 8px; border-radius: 8px; }
.field-row .field-select { grid-row: span 2; align-self: center; }
.field-row .field-select input { width: 17px; height: 17px; padding: 0; }
.field-row .wide { grid-column: 2 / 7; }
.field-row button { border: 1px solid var(--line); padding: 7px 8px; border-radius: 8px; background: white; cursor: pointer; }
.field-row button[data-field-action="delete"] { color: var(--danger); }
.field-row .field-advanced { grid-column: 2 / -1; width: 100%; }
.field-row .field-advanced summary { cursor: pointer; color: var(--green); font-weight: 700; padding: 5px 0; }
.field-detail-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 9px; padding-top: 10px; }
.field-detail-grid label { display: grid; gap: 5px; color: var(--muted); font-size: 12px; }
.field-detail-grid input, .field-detail-grid select { width: 100%; border: 1px solid var(--line); padding: 8px; border-radius: 8px; background: #fff; }
.config-history-panel { margin-top: 16px; }
.version-list { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; padding: 0; text-align: left; }
.version-item { padding: 10px; border-radius: 10px; background: #f8faf9; font-size: 11px; }
.version-item strong, .version-item span { display: block; }
.version-item span { margin-top: 4px; color: var(--muted); }
.persona-layout { display: grid; grid-template-columns: minmax(440px, .95fr) minmax(420px, 1.05fr); gap: 16px; }
.persona-row { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.persona-form textarea { min-height: 86px; }
.persona-form #persona-background { min-height: 110px; }
.persona-section { display: grid; gap: 11px; border: 1px solid var(--line); border-radius: 13px; padding: 14px; background: #f9fbfa; }
.persona-section legend { padding: 0 8px; color: var(--green); font-size: 13px; font-weight: 800; }
.persona-tone-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; }
.persona-tone-grid label { display: grid; gap: 7px; }
.persona-avatar-editor { display: grid; grid-template-columns: 86px minmax(220px, 1fr) auto; gap: 10px; align-items: center; padding: 12px; border: 1px solid var(--line); border-radius: 12px; background: #f8faf9; }
.persona-avatar-editor label { display: grid; gap: 7px; color: var(--muted); font-size: 12px; }
.persona-avatar-editor small { grid-column: 2 / -1; color: var(--muted); }
.persona-avatar-preview, .persona-card-avatar { width: 64px; height: 64px; border-radius: 18px; object-fit: cover; border: 1px solid var(--line); background: white; }
.contact-image-editor { grid-column: 1 / -1; display: grid; grid-template-columns: minmax(260px, 420px) minmax(220px, 1fr); gap: 16px; width: 100%; padding-top: 12px; border-top: 1px solid var(--line); }
.contact-image-editor.hidden { display: none; }
.contact-editor-stage { display: grid; gap: 7px; color: var(--muted); font-size: 11px; text-align: center; }
.contact-editor-stage canvas { display: block; width: min(100%, 420px); aspect-ratio: 1; border: 1px solid var(--line); border-radius: 12px; background: #e5ebe8; cursor: grab; touch-action: none; }
.contact-editor-stage canvas.dragging { cursor: grabbing; }
.contact-editor-controls { display: grid; align-content: center; gap: 15px; }
.contact-editor-controls label { display: grid; gap: 8px; }
.contact-editor-controls input[type="range"] { width: 100%; accent-color: var(--green); }
.contact-editor-buttons { display: flex; flex-wrap: wrap; gap: 8px; }
.contact-editor-buttons button { width: auto; }
.contact-editor-controls small { color: var(--muted); line-height: 1.5; }
.contact-editor-controls small.applied { color: var(--green-dark); font-weight: 700; }
.persona-options { grid-template-columns: 150px 130px 130px; align-items: end; }
.persona-list { display: grid; gap: 10px; padding: 0; text-align: left; }
.persona-card { padding: 15px; border: 1px solid var(--line); border-radius: 12px; background: #f8faf9; }
.persona-card.disabled { opacity: .62; }
.persona-card-head { display: flex; justify-content: space-between; gap: 12px; }
.persona-card-identity { display: flex; align-items: center; gap: 11px; }
.persona-card-avatar { width: 52px; height: 52px; border-radius: 15px; }
.persona-card-avatar.fallback { display: grid; place-items: center; color: var(--green); background: var(--green-soft); font-weight: 800; }
.persona-card h4 { margin: 0; font-size: 15px; }
.persona-card h4 span { display: inline-block; margin-left: 7px; padding: 3px 7px; border-radius: 999px; color: white; background: var(--green); font-size: 9px; vertical-align: 2px; }
.persona-card small { color: var(--muted); }
.persona-card p { margin: 9px 0; color: var(--muted); font-size: 12px; line-height: 1.55; white-space: pre-wrap; }
.persona-card-actions { display: flex; flex-wrap: wrap; gap: 7px; margin-top: 12px; }
.persona-card-actions button { border: 1px solid var(--line); padding: 6px 9px; border-radius: 8px; background: white; cursor: pointer; }
.persona-card-actions button[data-persona-action="delete"] { color: var(--danger); }
.persona-inspector { width: min(920px, calc(100vw - 32px)); max-height: calc(100vh - 48px); border: 0; border-radius: 18px; padding: 20px; color: var(--ink); background: #fff; box-shadow: 0 28px 80px rgba(20, 49, 42, .28); }
.persona-inspector::backdrop { background: rgba(10, 28, 24, .52); backdrop-filter: blur(3px); }
.persona-inspector-head { display: flex; align-items: start; justify-content: space-between; gap: 16px; }
.persona-inspector-head h3 { margin: 4px 0 0; }
.persona-validation-list { margin: 12px 0; padding: 12px 14px; border: 1px solid var(--line); border-radius: 12px; background: #f8faf9; }
.persona-validation-list h4 { margin: 0 0 8px; font-size: 13px; }
.persona-validation-list ul { margin: 0; padding-left: 20px; color: var(--muted); line-height: 1.7; }
.validation-ok { margin: 0; color: var(--green-dark); font-weight: 700; }
.persona-inspector-details { display: grid; gap: 14px; margin-top: 14px; }
.persona-detail-group { border: 1px solid var(--line); border-radius: 14px; padding: 14px; background: #fff; }
.persona-detail-group h4 { margin: 0 0 10px; }
.persona-detail-group dl { display: grid; gap: 0; margin: 0; }
.persona-detail-group dl > div { display: grid; grid-template-columns: minmax(130px, 180px) 1fr; gap: 14px; padding: 9px 0; border-top: 1px solid var(--line); }
.persona-detail-group dl > div:first-child { border-top: 0; }
.persona-detail-group dt { color: var(--muted); font-size: 13px; }
.persona-detail-group dd { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.persona-prompt-preview { max-height: 46vh; overflow: auto; padding: 15px; border-radius: 12px; color: #dcebe5; background: #17342d; white-space: pre-wrap; font: 12px/1.65 ui-monospace, SFMono-Regular, Consolas, monospace; }
.outline-details { margin: 10px 0; padding: 9px 11px; border: 1px solid var(--line); border-radius: 10px; background: #fff; }
.outline-details summary { color: var(--green); font-size: 12px; font-weight: 800; cursor: pointer; }
.category-manager { margin-bottom: 16px; }
.category-create-form { display: grid; grid-template-columns: minmax(220px, 1fr) 150px auto; align-items: end; gap: 10px; }
.category-create-form label { display: grid; gap: 7px; color: var(--muted); font-size: 12px; }
.category-create-form input, .category-row input { border: 1px solid var(--line); padding: 10px 12px; border-radius: 10px; color: var(--ink); background: #fff; }
.category-help { margin: 12px 0; color: var(--muted); font-size: 11px; }
.category-list { display: grid; grid-template-columns: repeat(3, minmax(220px, 1fr)); gap: 8px; padding: 0; text-align: left; }
.category-row { display: grid; grid-template-columns: minmax(120px, 1fr) 68px auto auto; gap: 6px; padding: 9px; border: 1px solid var(--line); border-radius: 11px; background: #f8faf9; }
.category-row input[type="number"] { padding-inline: 7px; }
.category-row button { border: 1px solid var(--line); padding: 7px 8px; border-radius: 8px; background: white; cursor: pointer; }
.category-row button[data-category-action="delete"] { color: var(--danger); }
.training-help { margin: -5px 0 18px; color: var(--muted); font-size: 12px; line-height: 1.7; }
.training-row { display: grid; grid-template-columns: 1fr 180px; gap: 10px; }
.form-actions { display: flex; gap: 8px; }
.training-list { display: grid; gap: 10px; padding: 0; text-align: left; }
.training-card { padding: 14px; border: 1px solid var(--line); border-radius: 12px; background: #f8faf9; }
.training-card.disabled { opacity: .62; }
.training-card-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; }
.training-card h4 { margin: 7px 0 0; font-size: 14px; }
.training-badge { display: inline-block; padding: 4px 7px; border-radius: 999px; color: var(--green-dark); background: var(--green-soft); font-size: 10px; font-weight: 700; }
.training-card p { max-height: 74px; margin: 12px 0; overflow: hidden; color: var(--muted); white-space: pre-wrap; font-size: 12px; line-height: 1.55; }
.training-card-actions { display: flex; align-items: center; gap: 7px; }
.training-card-actions button { border: 1px solid var(--line); padding: 6px 9px; border-radius: 8px; background: white; cursor: pointer; }
.training-card-actions button[data-action="delete"] { color: var(--danger); }
.administrator-list { display: grid; gap: 10px; padding: 0; text-align: left; }
.administrator-card { padding: 14px; border: 1px solid var(--line); border-radius: 12px; background: #f8faf9; }
.administrator-card.disabled { opacity: .58; }
.administrator-card-head { display: flex; justify-content: space-between; gap: 12px; }
.administrator-card h4 { margin: 0 0 4px; }
.administrator-card small { color: var(--muted); }
.administrator-card-actions { display: flex; flex-wrap: wrap; gap: 7px; margin-top: 12px; }
.administrator-card-actions button { border: 1px solid var(--line); padding: 7px 9px; border-radius: 8px; background: white; cursor: pointer; }
.administrator-password-dialog { width: min(520px, calc(100vw - 32px)); }
.administrator-password-reset-form { margin-top: 18px; }
.administrator-password-reset-form .form-actions { margin-top: 4px; }
.training-preview-panel { margin-top: 16px; }
.training-preview-panel pre { max-height: 480px; padding: 18px; overflow: auto; border-radius: 12px; background: #102e28; color: #dff4ed; white-space: pre-wrap; line-height: 1.6; font-size: 12px; }
.review-content { line-height: 1.7; }
.report-heading { display: flex; justify-content: space-between; padding-bottom: 14px; border-bottom: 1px solid var(--line); }
.drawer-backdrop { position: fixed; inset: 0; z-index: 10; background: rgba(8,25,21,.32); }
.customer-drawer { position: fixed; inset: 0 0 0 auto; z-index: 11; width: min(520px, 100%); padding: 34px; overflow-y: auto; background: white; box-shadow: -20px 0 60px rgba(13,40,33,.18); }
.drawer-close { position: absolute; top: 18px; right: 20px; border: 0; font-size: 27px; color: var(--muted); background: none; cursor: pointer; }
.customer-drawer h2 { margin-bottom: 2px; }
.lead-code { color: var(--green); font-weight: 800; }
.live-sync-note { margin: 7px 0 0; color: var(--muted); font-size: 11px; }
.detail-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; margin: 20px 0; }
.detail-stats div { padding: 12px; border-radius: 10px; background: #f3f7f5; }
.detail-stats span, .detail-stats strong { display: block; }
.detail-stats span { color: var(--muted); font-size: 10px; }
.detail-stats strong { margin-top: 5px; font-size: 12px; }
.customer-drawer section { padding: 15px 0; border-top: 1px solid var(--line); }
.customer-drawer section h3 { font-size: 14px; }
.detail-list div { display: flex; justify-content: space-between; gap: 15px; padding: 7px 0; }
.detail-list dt { color: var(--muted); }
.detail-list dd { margin: 0; text-align: right; }
.attribute-state-list { display: grid; gap: 8px; }
.attribute-state { display: grid; grid-template-columns: minmax(120px, 1fr) auto; gap: 5px 12px; padding: 10px 11px; border: 1px solid var(--line); border-radius: 10px; background: #f8faf9; }
.attribute-state div strong, .attribute-state div small { display: block; }
.attribute-state small { color: var(--muted); font-size: 10px; }
.attribute-state > span { align-self: start; padding: 3px 7px; border-radius: 999px; color: var(--green-dark); background: var(--green-soft); font-size: 10px; }
.attribute-state.refused > span { color: #8d2e28; background: #fde8e6; }
.attribute-state.asked > span { color: #7f5b13; background: #fff2ce; }
.drawer-messages p { padding: 10px; border-radius: 9px; background: #f4f7f5; }
.drawer-messages p strong { margin-right: 8px; color: var(--green); font-size: 10px; }
.drawer-messages p time { float: right; color: #98a29f; font-size: 9px; }
.drawer-messages p.customer { margin-left: 35px; background: #eef8f3; }
.drawer-messages p.ai { margin-right: 35px; }
.drawer-message-image { display: block; width: min(100%, 360px); max-height: 280px; margin-top: 8px; object-fit: contain; border-radius: 9px; background: #edf2ef; }
.drawer-actions { display: flex; gap: 8px; padding-top: 18px; }
.toast { position: fixed; z-index: 20; right: 24px; bottom: 24px; padding: 13px 18px; border-radius: 10px; color: white; background: var(--green-dark); box-shadow: var(--shadow); }
.toast.error { background: var(--danger); }

@media (max-width: 900px) {
  .chat-layout { grid-template-columns: 1fr; }
  .profile-card { display: none; }
  .conversation-card { min-height: calc(100vh - 120px); }
  .admin-nav { position: static; width: auto; padding: 14px; }
  .admin-nav nav { display: flex; overflow-x: auto; }
  .nav-footer { display: none; }
  .admin-main { margin-left: 0; padding: 18px; }
  .metric-grid { grid-template-columns: repeat(2, 1fr); }
  .total-summary-grid { grid-template-columns: repeat(3, 1fr); }
  .admin-grid { grid-template-columns: 1fr; }
  .training-layout { grid-template-columns: 1fr; }
  .workflow-layout { grid-template-columns: 1fr; }
  .persona-layout { grid-template-columns: 1fr; }
  .category-list { grid-template-columns: 1fr 1fr; }
  .outline-form { grid-template-columns: 1fr 1fr; }
  .outline-list { grid-template-columns: 1fr; }
  .media-list { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 560px) {
  .chat-shell { width: 100%; padding: 0; }
  .chat-header { padding: 12px 15px; }
  .conversation-card { border-radius: 0; box-shadow: none; }
  .messages { padding: 20px 15px; max-height: calc(100vh - 290px); }
  .bubble { max-width: 88%; }
  .quick-replies { padding: 0 14px 13px; }
  .composer { margin: 0 10px 8px; }
  .send-button { min-width: 48px; }
  .send-button span { display: none; }
  .admin-header { align-items: flex-start; }
  .header-actions { flex-direction: column; }
  .metric-grid { grid-template-columns: 1fr; }
  .total-summary-grid { grid-template-columns: 1fr 1fr; }
  .filters { flex-direction: column; }
  .training-row { grid-template-columns: 1fr; }
  .category-create-form, .category-list { grid-template-columns: 1fr; }
  .outline-form { grid-template-columns: 1fr; }
  .outline-form .outline-wide { grid-column: span 1; }
  .media-list { grid-template-columns: 1fr; }
  .persona-row, .persona-options, .persona-tone-grid { grid-template-columns: 1fr; }
  .persona-avatar-editor { grid-template-columns: 72px 1fr; }
  .persona-avatar-editor button, .persona-avatar-editor small { grid-column: 1 / -1; }
  .contact-image-editor { grid-template-columns: 1fr; }
  .workflow-options, .version-list { grid-template-columns: 1fr; }
  .field-row { grid-template-columns: 1fr; }
  .field-row .field-select { grid-row: auto; }
  .field-row .wide { grid-column: span 1; }
  .field-row .field-advanced { grid-column: span 1; }
  .field-detail-grid { grid-template-columns: 1fr; }
  .field-bulk-toolbar { align-items: flex-start; flex-wrap: wrap; }
  .field-bulk-toolbar small { flex-basis: 100%; }
  .workflow-edit-grid { grid-template-columns: 1fr; }
  .workflow-edit-grid textarea, .workflow-edit-grid .wide, .stage-next-options { grid-column: span 1; }
  .persona-detail-group dl > div { grid-template-columns: 1fr; gap: 4px; }
}